Questions for Wood Watches
Frequently Asked Questions
ABOUT WOODEN WATCHES
Wood watches with their quality and trendy appearance match your style. Swiss mechanism and sapphire crystal glass increase the quality of Svenn wood watches. In comparison with traditional wrist watches, wood watches are lighter four times. Moreover thank to its natural material it never discomforts you. During daily life wearing these watches are really comfortable and pleased.
Yes, you can customize by writing a special note. In this way, you can give a unforgettable gift to your beloved one. You may use your own handwriting to design the best.
SVENN wood watches are 3 ATM water resistant and our company provides warranty under this scope. Do not forget that wood is a natural material and normally it is in durable against water and humidity. But, thank to heat treatment process which is applied to our wooden watches during production; splashing does not cause any deformation. Wood watches should be protected as much as possible against water, but off course you could wash your hands like you wish or you could use it during rainy days. Please do not use your watch under conditions which can cause exposing excessive water & humidity like swimming and taking shower.
You could wear it for years if you ensure a usage as it is explained in warranty scope. According to evaluation of our site acceptance tests and customer feedback's, we are totally confident about durability of our watches.
During your shop, you could inform us about your wrist size. We could adjust the size of your watch as you wish and send it prepared.
It is quite easy. Pull the protective plastic part under the crown, adjust the time and push the crown. That is it. You can start to use your watch.
All our SVENN wood watches have globally known Swiss mechanism RONDA. There is no doubt that Swiss mechanisms are most reliable watch mechanisms in the world.
All of our SVENN wood watches have sapphire crystal glass. In contrast to mineral glass, sapphire crystal glass is not scratched and not broken as long as it is not to be exposed a strong impact. Thanks to sapphire crystal glass durability, you can have smooth and shiny glass surface same as its first day for years.
Svenn wood watches are made of 100% natural wooden material and chemical materials are not used on wooden surfaces. During production, none of allergic (especially nickel) material is used.
All SVENN wood watches are made of natural wooden material. For this reason, between product you bought and products exhibited on website may have some visual differences (color and texture). This is totally normal and not a defect. Every single SVENN wood watch is unique, as a part of nature, like every single tree is unique.
The user account, which you can create easily, make quite comfortable your customer account works. After signing in, you can see your order history and follow status of your current orders. In addition you do not need to enter your personal details again for your next order. You can create your user account from here. Also, you can catch the chance of receiving information about discounts and promotions.
ORDER & SHIPPING
Yes, you can order a SVENN wood watch from all over the world. For products purchased from USA, there will not be another tax or cost. For purchasing from all countries except USA, local custom rules will be in force. According to local custom rules, it is possible to be extra costs. For these kind of costs, our customers will be responsible for purchasing from all countries except USA.
Infrastructure provider of our website is Shopify. Shopify is a worldwide known business partner which proves its reliability with trustworthy partnership with many companies working in e-commerce business.
Your personal information security is vitally important for us. For this reason, your personal information is not being shared.
When you complete your order, an e-mail will reach to the e-mail address which you have identified on system. You can see the tracking number on this e-mail and you can use the number to track your shipment.
Please contact with us. Our customer representative will help you as soon as possible.
Please contact with us by e-mail. We will try changing your order as you wish. But, if it is already shipped, shipping cost will be requested.
Please be sure if you indicate your e-mail address correctly. Check your spam folder. Please contact us about the issue, if your order is not recorded on our system, we will return you as soon as possible.
WARRANTY & REFUND
After we receive your return package back, we will start the refund process and send you an e-mail about this.
All watches purchased through our website are under producer and vendor warranty for one year. If the watch you purchased has any production defect, after analysis of the defect it will be repaired or replaced.
After you have purchased your watch in one year, if the watch has any defect, which does not originated from misuse, under warranty scope, please contact with us. Please do not forget that you should send the watch back with its invoice. Please do not forget that we will give information about the case and the problem will be solved, certainly. You can see warranty conditions here.
We will refund all your costs excluding shipment and engraving.
According to our refund procedure rules, the product will be returned should not be used and damaged and also should be in its original box with its whole documents.
REPAIR & EXCHANGE
If your watch has damaged because of misuse, contact with us. We will identify the damage and solve the problem. We inform you about repair cost and if you prefer to take repair service, we will repair your watch.
In return duration 15 days, if the package of your watch is not deformed, you can exchange your watch. For this, you need to return your watch and order another one. As soon as we receive the watch you sent back, we will pay your money back immediately.